How can I contact Whitley Bay Pet Supplies?
You can reach our family-run team by emailing support@witleybaypet.shop or calling us at +44 191 251 3653. We aim to respond to all inquiries within 12 to 24 hours, Monday through Saturday.
Where is my order being shipped from?
Every order is shipped directly from our physical shop located at 43 Station Rd, Whitley Bay NE26 2QZ, United Kingdom.
Can I cancel my order after placing it
you can cancel your order within 24 hours of purchase, as long as it has not yet been dispatched. Please call us immediately for the fastest processing of cancellations.
What are your shipping costs?
We offer a simple flat-rate shipping fee of £4.99 GBP for all orders.
Which courier do you use for delivery?
We partner with FedEx to ensure your pet supplies are delivered safely and can be tracked every step of the way.
What is your order cut-off time?
Our daily cut-off time is 5:00 PM (GMT). Orders placed before this time, Monday through Saturday, will begin processing the same day.
How long will it take for my package to arrive?
Typically, it takes 1 to 2 business days for us to handle and pack your order, followed by 3 to 5 business days for FedEx transit. Most customers receive their items within 4 to 7 business days total.
What is your return policy?
We offer a 30-day return window. You have 30 business days from the date of delivery to return any unused item in its original packaging and condition.
Who pays for return shipping?
If you are returning an item because you changed your mind, the buyer is responsible for the return shipping costs. If the item arrived damaged or we sent the wrong product, we will provide a pre-paid label and cover all costs.
How long does it take to get a refund?
Once we receive and inspect your return at our Whitley Bay store, we issue the refund immediately. The funds usually appear back on your original payment method within 5 to 10 business days.
Do you offer exchanges?
We do not offer direct exchanges for different sizes or styles. We recommend returning your original item for a refund and placing a new order for the replacement. If an item is defective, we will happily replace it for you at no extra cost.