Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue ShoppingPrivacy Policy
Whitley Bay Pet Supplies Last updated: 19 September 2026
This Privacy Policy explains how Whitley Bay Pet Supplies (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, place an order or contact us. We handle personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are
Whitley Bay Pet Supplies is the data controller responsible for your personal information.
- Address: 43 Station Rd, Whitley Bay NE26 2QZ, United Kingdom
- Email: support@witleybaypet.shop
- Phone: +44 191 251 3653
2. Information we collect
Information you give us. When you place an order, create an account or contact us, we collect your name, email address, phone number, billing and delivery address, order details and any messages you send us. If you create an account, we also store your login details securely.
Payment information. Card payments are processed by Stripe. We do not receive or store your full card number or security code. We may receive limited payment details from Stripe, such as the card type, the last four digits and the expiry date, to help us identify your transaction and process refunds.
Information collected automatically. When you use our website, we collect technical information such as your IP address, browser type, device information and the pages you visit, including through cookies (see section 6).
3. How we use your information and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your orders, and arranging collection | Performance of a contract |
| Handling cancellations, returns and refunds | Performance of a contract; legal obligation |
| Answering your questions and providing customer service | Performance of a contract; legitimate interests |
| Taking payments and preventing fraud | Performance of a contract; legitimate interests |
| Keeping accounting and tax records | Legal obligation |
| Running, securing and improving our website | Legitimate interests |
| Sending marketing emails, only if you have opted in | Consent |
| Using non-essential cookies, only if you have agreed | Consent |
Where we rely on your consent, you can withdraw it at any time, for example by using the unsubscribe link in any marketing email or by contacting us.
4. Who we share your information with
We only share your personal information where this is necessary:
- Stripe, to process payments securely and help prevent fraud;
- delivery carriers, who receive your name, delivery address and contact details so they can deliver your order;
- our website hosting, IT and email service providers, who process information on our behalf;
- our professional advisers, such as accountants; and
- the police, HMRC or other authorities, where we are required to do so by law.
We do not sell your personal information.
5. International transfers
Some of our service providers, including Stripe, may process personal information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or UK Addendum approved under UK data protection law.
6. Cookies
Our website uses essential cookies that it needs to work, for example to keep items in your basket, process checkout and keep you logged in to your account. These cannot be switched off.
Where we use non-essential cookies, such as analytics or marketing cookies, we will ask for your consent first, and you can change your choice at any time. You can also block or delete cookies through your browser settings.
7. How long we keep your information
- Order, payment and accounting records: for as long as UK tax and accounting law requires, normally six years.
- Account information: until you close your account or ask us to delete it, unless we need to keep some of it for legal reasons.
- Marketing preferences: until you unsubscribe.
- Customer service messages: for as long as needed to resolve your enquiry and any follow-up.
8. Your rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to how we use your information, including objecting to direct marketing at any time;
- receive your information in a portable format; and
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, contact us at support@witleybaypet.shop. We will respond within one month, and there is normally no charge.
9. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
10. How we protect your information
Our website uses HTTPS encryption. Card payments are handled by Stripe, which is certified to PCI DSS Level 1, the highest level of security certification in the payments industry. Access to your personal information is limited to those who need it to process your order or support you.
11. Children
Our products are sold only to adults aged 18 or over, and we do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.
13. Contact us
- Email: support@witleybaypet.shop
- Phone: +44 191 251 3653 (during opening hours)
- Address: 43 Station Rd, Whitley Bay NE26 2QZ, United Kingdom