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Continue ShoppingShipping Policy
Whitley Bay Pet Supplies Last updated: 22 September 2026
This Shipping Policy explains how we deliver orders placed on our website and how you can collect orders from our shop. In this policy, “we”, “us” and “our” refer to Whitley Bay Pet Supplies, 43 Station Rd, Whitley Bay NE26 2QZ, United Kingdom.
Where we deliver
We deliver to addresses in the United Kingdom only. We do not ship orders outside the UK.
Delivery cost
Delivery is free on all orders delivered to a UK address.
Business days
In this policy and in all our other store policies, “business days” means Monday to Saturday, excluding UK bank holidays.
Delivery times
| Stage | Timeframe |
|---|---|
| Handling (processing, packing and dispatch from our shop) | 1–2 business days |
| Transit (from dispatch to delivery) | 3–5 business days |
| Estimated total delivery time | 4–7 business days |
Orders placed on a Sunday or a UK bank holiday start processing on the next business day. Delivery times are estimates and start once your order has been placed and your payment has been successfully completed.
Order tracking
When your order has been dispatched, we will send you an email with your tracking information. If you have not received this email within 2 business days of placing your order, please check your spam or junk folder, then contact us.
Local collection (free)
You can collect your order free of charge from our shop instead of having it delivered. To do this, select “Local pickup” at checkout.
Collection address: 43 Station Rd, Whitley Bay NE26 2QZ, United Kingdom
Opening hours:
| Day | Hours |
|---|---|
| Monday | 10:00–17:00 |
| Tuesday | 10:00–17:00 |
| Wednesday | 10:00–12:00 |
| Thursday | 10:00–17:00 |
| Friday | 10:00–17:00 |
| Saturday | 10:00–15:00 |
| Sunday | Closed |
We will email you when your order is ready to collect, normally within 1–2 business days. Please wait for this email before coming to the shop, and bring your order number or order confirmation email with you. If you are unable to collect your order, please contact us.
Delivery delays
Carrier delays, severe weather, natural disasters and other events outside our reasonable control may affect delivery times. If your order is delayed, you can contact us at any time for an update.
Incorrect shipping addresses
Please check your shipping address carefully before completing your order. If you notice a mistake, contact us as soon as possible. If your order has not yet been dispatched, we will update the address for you. If it has already been dispatched, we will do our best to help, working with the carrier where possible.
Damaged, lost or missing items
If your order arrives damaged, is missing items, or has not arrived within the estimated delivery time, please contact us as soon as possible so we can investigate the shipment. Where appropriate, we will arrange a replacement, reshipment or refund. Photos of any damage to the item or its packaging help us resolve the issue quickly.
This does not affect your legal rights. For more information, please see our Refund and Returns Policy.
Contact us
- Email: support@witleybaypet.shop
- Phone: +44 191 251 3653 (during opening hours)
- Address: 43 Station Rd, Whitley Bay NE26 2QZ, United Kingdom